Last revised: 17. March 2020
This is the Terms and Conditions of PilatusTravel GmbH Online booking (“Website”).
In this Website, you can search and book the best travel deals from selected airlines, hotels, car rentals, cruises or tour operators. Availing the services of this Website requires that you have read, understood and agreed to our Terms and Conditions of Use. If you do not agree with these Terms and Conditions, you may not use this Website.
Parties contracting or booking through an agent are deemed to have read and agreed to the following Terms and Conditions. Thus, agents who use this Website are duty-bound to inform the third parties of these Terms and Conditions.
Users of this Website must be at least eighteen (18) years of age and have legal capacity to enter into valid and binding contracts.
Should you decide to enroll a My Profile account, you are fully responsible for maintaining the confidentiality of your login name, password and account information. You shall be responsible for all travel bookings made by you, as well as those made by others using your My Profile account even if such bookings were made without your permission. If the confidentially of your My Profile account has been compromised, you have the duty to promptly notify us through the communication channels available in Contact Us in order for us to disable your My Profile account.
Acceptable forms of payment for the travel itineraries booked through this Website are payments through credit cards or debit cards and cash payments at selected PilatusTravel GmbH offices.
PilatusTravel GmbH reserves the right to limit or deny you or anyone access to your My Profile or this Website for any violation of these Terms and Conditions and for reasons that we deem prejudicial to this Website or to our other users.
You may only use this Website to search and book legitimate travel deals. You agree not to use this Website to make any false, fraudulent or speculative reservation or any reservation in anticipation of demand. You further agree not to use this Website for any purpose that is unlawful, illegal or forbidden by these Terms and Conditions, the laws of Switzerland, or the laws of the country where you are accessing this Website.
Nothing contained in these Terms and Conditions shall be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venture parties or partners for any purpose. You may not assign, delegate or transfer your rights or obligations under these Terms and Conditions. However, you agree that we can assign our rights and obligations under these Terms and Conditions without such assignment being considered as a change to these Terms and Conditions and without need of prior notice to you.
The contents, infrastructure and web design of this Website are the property of PilatusTravel GmbH, or of our suppliers, providers or contributors, and are protected by intellectual property laws and as proprietary information. You agree not to reproduce, transmit, display, publish or sell these information or services.
You are bound not to post or transmit through this website any material or content that violates or infringes in any way the rights of others, or solicits, encourages or promotes the use of illegal substances or activities, or materials that are unlawful, threatening, abusive, harassing, defamatory, libelous, derogatory, invasive of privacy rights, vulgar, obscene, bigoted or hateful, profane, scandalous, pornographic, indecent, objectionable or otherwise violates any applicable law
You may not engage in any activity on this Website that restricts or inhibits any other user from using or enjoying this Website such as by “hacking”, “cracking”, “spoofing”, defacing any portions of this website, or imposing an unreasonable or disproportionately large load on our infrastructure, or creating a deep-link to any portion of this Website.
You may not post or transmit through this website advertising or commercial solicitations; promotional materials relating to services which are competitive with PilatusTravel GmbH and/or this Website; software or other materials that contain viruses, worms, time bombs, Trojan horses, or other harmful or disruptive components; political campaign materials; chain letters; mass mailings, or spam mail.
You are not allowed to use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of this website or its contents. You may not harvest or collect information about visitors of this Website without their express written consent.
In addition, you are bound not reproduce, duplicate, copy, sell or trade travel itineraries generated by this Website.
PilatusTravel GmbH reserves the right to file civil and criminal charges and seek damages to the fullest extent permitted by law from any person who commits any of the foregoing prohibited acts.
The trademarks, logos, and service marks displayed on this website are the property of PilatusTravel GmbH or their respective owners. You are not permitted to use these items without the prior written consent of PilatusTravel GmbH or their respective owners. You may, however, use these trademarks, logos and service marks in printing your travel itineraries for individual non-commercial use. All trademarks, logos, and service marks of PilatusTravel GmbH must appear on all printed copies of travel itineraries made through this Website.
The copyright for texts, photographs, web design, software and other contents of this Website are the property of PilatusTravel GmbH, or owned by entities that authorized PilatusTravel GmbH to make the copyrighted materials available on this Website. PilatusTravel GmbH strictly prohibits the redistribution or copying of the contents of this Website, in whole or in part, without written permission from PilatusTravel GmbH. PilatusTravel GmbH authorizes you to display on your computer, download, or print the pages from this website provided:
If you are aware of any copyright or trademark infringement of materials owned by PilatusTravel GmbH, please let us know by e-mail at email@example.com.
You may submit reviews, comments, testimonials, ratings or photographs that will be posted on this Website. However, you warrant that you are the copyright owner, or authorized by the owner, of the materials that you post and that no privacy or any other right is violated. You likewise authorize PilatusTravel GmbH to, free from royalty, use, store, reproduce, publish or translate the materials you posted and that we can attribute them in your name. You own the intellectual property rights over the materials you posted, subject to the rights granted to PilatusTravel GmbH as described herein. You may remove the materials you posted but the rights granted to PilatusTravel GmbH shall remain.
We reserve the right to remove from this Website the posted material for any reason and without need of notice to you. We shall, at our discretion, remove posted materials that we deem to be infringing, libelous, obscene, threatening or defamatory and materials for solicitation of funds, advertising, political campaign and the like.
You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website.
If you believe any material posted on this Website infringes an intellectual property right, please notify us by e-mail at firstname.lastname@example.org Please include the following in your notification
Our Third Party Suppliers, such as airlines, hotels, car rentals, cruises and tour operators, are not employees or agents of PilatusTravel GmbH but independent contractors. By posting their products and services in this Website, we are not endorsing nor affiliating them with us. Your interaction with our Third Party Suppliers through this Website is at your own risk, and PilatusTravel GmbH will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any of our Third Party Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with our Third Party Suppliers.
PilatusTravel GmbH may have pre-negotiated a better rate with our Third Party Suppliers for your benefit. The rates indicated on this Website already include the total of the pre-negotiated rates and the service charge collected by PilatusTravel GmbH.
In addition to your obligations under these Terms and Conditions, you are also bound by the rules and restrictions of our Third Party Suppliers such as, but not limited to, those found in the contract of carriage with airline companies, hotel terms and conditions, and credit card policies, as the case may be. Violation of these additional rules may result in cancellation of your reservation(s), denial of access to the applicable travel products or services, forfeiture of monies paid for such reservation, and/or in our debiting your account for any costs we incur as a result of such violation.
The circumvention of airline rules, including practices such as back-to-back ticketing (purchasing two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city ticketing (purchasing tickets including segments which the purchaser does not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by several airlines. The use of prohibited ticketing practices may result in the cancellation of the ticket, denial of boarding, revocation of frequent flier miles and other benefits, additional charges to the purchaser’s credit card, additional charges collected at the airport, or future invoicing. You are responsible for ensuring that the flight you booked using this Website do not violate any airline contract of carriage.
Some of our Third Party Suppliers require you to sign their liability waiver prior to participating in the service they offer. You are free to refuse to execute the liability waiver. However, such refusal shall result in you not being able to participate in the particular service where you agree not to execute a waiver.
We reserve the right to cancel your booking if full payment is not received in a timely fashion. Some Third Party Suppliers like hotels, car rentals or tour operators may require you to present a credit card or cash deposit intended to cover additional expenses. Such deposit is not connected with the payment made to PilatusTravel GmbH at the time you made your booking.
You may also modify or cancel your travel booking, subject to the applicable fees charged and refund policies of our respective Third Party Supplier.
The taxes for services of Third Party Suppliers are remitted by them. PilatusTravel GmbH does not remit taxes directly to the taxing authorities.
We do not warrant that travel to destinations posted in our Website is risk free. Thus, we are not liable for any damage, loss, injury or death caused by travel to such destination.
You shall be solely responsible in obtaining all the travel requirements and documents such as but not limited to passport validity, visa, travel insurance and immunization.
This website and all content, materials, information, software, products and services are provided on an “as is” and “as available” basis. Your use of this website is at your own risk. PilatusTravel GmbH makes no warranties or representations, expressed or implied, as to the functionality or usefulness of this website or any content. PilatusTravel GmbH disclaims all warranties, expressed or implied, including without limitation warranties of merchantability and fitness for a particular purpose. PilatusTravel GmbH disclaims liability for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages, or lost profits, that may result, directly or indirectly, from your use of this website or any content, including without limitation any damage to computer systems, hardware or software, loss of data, or any other performance failures, or any errors, bugs, viruses or other defects that result from or are associated with the use of this website or any content. PilatusTravel GmbH makes no warranty that, (i) the service will be uninterrupted, timely, secure, or error free, (ii) the results that may be obtained from the use of the service will be accurate or reliable, (iii) the quality of any products, services, content, information, or other materials purchased or obtained by you through the website will meet your expectations, (iv) any errors in the software will be corrected, or that this website, its content, and the server on which the website and content are available are free of viruses or other harmful components. Any material (including content) downloaded or obtained through the use of this website is done at your own risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any material. Information created by third parties that you may access on this website or through links is not adopted or endorsed by PilatusTravel GmbH and remains the responsibility of the third party.
If despite the disclaimer stated above and restrictions on liability as stated elsewhere in these Terms and Conditions, PilatusTravel GmbH is found liable for any loss/damage/injury/death, such liability is limited to, whichever is lower, either the service fee paid to it in connection with the subject transaction, or Two Hundred Swiss Francs (CHF 200.00) or the equivalent in local currency.
By agreeing with these Terms and Conditions, you also agree to defend and indemnify PilatusTravel GmbH, our Third Party Suppliers, as well as the directors, officers, employees, or any one acting on behalf of PilatusTravel GmbH or our Third Party Suppliers, for any of your acts constituting breach of any provision of this Terms and Conditions, other agreements incorporated herein, or any applicable laws.
You agree not to create a link from any website, including any website controlled by you, to this Website.
Some banks and credit cards impose fees for international transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. Due to this, the amount listed on your credit or bank card statement may be in your local currency which is a different figure than the figure shown on the billing summary page for a reservation booked on this Website.
A foreign transaction fee may be also assessed if the bank that issued your credit card is located outside of Switzerland. Booking international travel may be considered an international transaction by your bank or credit card company.
The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank or credit card company.
PilatusTravel GmbH operates this Website from Switzerland. If you use this Website from outside of Switzerland, you are responsible for compliance with the applicable laws of the country, federal or state laws, or local laws where you are accessing this Website. PilatusTravel GmbH makes no representation that the products and services referenced herein are appropriate, or available, worldwide and in fact certain products and services may not be available worldwide.
The laws of Switzerland shall govern the interpretation and enforcement of this Terms and Conditions. Any legal action arising from the use of this Website shall be exclusively commenced in the courts of Lucerne, Switzerland, within two years (2 years) from the time the cause of action accrued.
PilatusTravel GmbH is not responsible if the information that is made available on this Website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.
No warranty is also made on the following:
Furthermore, PilatusTravel GmbH does not warrant the accuracy of reviews and ratings for our Third-Party Suppliers and you are advised to make your own independent evaluation.
PilatusTravel GmbH may market its products and services through social media such as Facebook, Twitter and Instagram. You agree to be bound by these Terms and Conditions in accessing this Website through social media sites.
If any part of these Terms and Conditions is found to be invalid, the remaining parts shall remain valid and subsisting.
The captions or headings provided under these Terms and Conditions are strictly for your convenience and are not intended to limit the scope of the prohibitions provided under such caption or heading.
PilatusTravel GmbH reserves the right to change these Terms and Conditions from time to time, in whole or in part, without notice to you. You should check back often so you are aware of your current rights and responsibilities. Your continued use of this Website after changes to the Terms and Conditions have been published constitutes your binding acceptance of the updated Terms and Conditions. If at any time these Terms and Conditions are not acceptable to you, you should immediately cease all use of this Website.
Should you have any question regarding these Terms and Conditions, you can contact us through the details indicated below. We shall endeavor to promptly respond to your questions. However, PilatusTravel GmbH does not warrant that we shall respond to all of your questions and this shall not give rise to any liability.
Tel: +41 79 795 90 88